Testimonials
Meet some of the faces behind the NightOwl brand
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2011 Best Debut by a Franchisee and 2011 Operational Award NightOwl Palm Beach
Greg and Karin Wiszniewski worked exceptionally hard in their first year of trading to win two major awards."We are truly passionate in our delivery of the NightOwl brand to our customers and local community and visitors."
"We employ local people who have a good understanding of our customer base and their requirements. This has been very important in integrating ourselves into the local community in our early days."
"We actively and enthusiastically seek opportunities for improvement in all facets of our operation and are keen to try new ideas and suggestions made to us by the NightOwl Franchise Support Office staff."
Greg and Karin Wiszniewski, NightOwl Palm Beach
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2010/2011 Franchisees of the Year, NightOwl Gladstone
As franchisees of the NightOwl Gladstone since 1994 Bruce and Mary Speare have steadily developed the business to great success including being crowned Franchisees of the Year for two years running."One of the biggest challenges at NightOwl Gladstone has been maintaining a highly personalised service to our customers. Mary and I are strong believers in having a strong and stable happy team working the store."
"Being a part of the NightOwl brand we have access to ongoing staff training to keep our workers well revised on the store's systems as well as promotions. It is this support from NightOwl which ensures the NightOwl quality of convenience is always extended to our customers."Bruce and Mary Speare, NightOwl Gladstone
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2011 Food Service Champion NightOwl Lismore
In their first year of trading in the NightOwl franchise Nick and Roz Woodham have worked hard driving their take-away food segment by constantly up-selling their food offer and always adding value through meal deals."We always strive to follow NightOwl's values and this is what has led to our success."
"The support from the NightOwl Franchise Support Office has helped us to achieve great results. In our first year of trading with NightOwl we have sold a large numbers of our 'hero products' including pizzas, chicken gravy rolls, hot dogs and 4 'n' 20 Angus Pies. 'Fresh is best' is the only way to drive the category."Nick and Roz Woodham, NightOwl Lismore
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2011 Customer Service Champion, NightOwl Clayfield.
Paul Woodward, with his parents Jan and Allan Woodward is devoted to great customer service to ensure the NightOwl message is constantly delivered through each sale."NightOwl encourages the highest level of customer service. Customer service is not just service, it is the personal experience that each customer has when they visit our NightOwl store. We make our customers feel valued."
"In a tough economic climate where customers know the value of a dollar, promotional offerings, product knowledge and efficient transactions are critically important - but recognition and personal engagement make the difference."
Paul Woodward, NightOwl Clayfield
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2011 Marketing Champion. NightOwl Springfield Lakes
Matt and Kelly Lewis in their first year of trading with NightOwl took every challenge in their stride to achieve great results."We recently engaged the use of social media networks to promote store specials, to conduct simple marketing research and to encourage new customers into our NightOwl Store."
"Our most successful promotional initiative was marketing with three of the major stores in the complex. We shared the costs of flyers and quartered the costs."
"We've had great feedback for the effort we make which reflects the NightOwl brand. One lady was delighted when she asked about our gluten free products and we were able to find out information and deliver it to her efficiently."Matt and Kelly Lewis, NightOwl Springfield Lakes
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2011 Frozen Coke Champion, NightOwl Greenfields Mackay
Kirsty and Ken Sivyer are constantly aiming high with their NightOwl Greenfields Mackay store. They have been crowned Frozen Coke Champions five years running."We put this fantastic growth down to not only our wonderful staff actively promoting the reward system to new customers, but also making sure our regular customers are always looked after."
"Being part of a franchise certainly has its benefits. It allowed us to gain the knowledge and experience to successfully run our own business without too many of the major hurdles."
"Five years ago we would never have imagined being business owners let alone employing great staff, but with hard work and dedication we look back and wonder why we didn't do it earlier."
"Our customers always know that they can COME & GET IT from NightOwl"Kirsty Sivyer, NightOwl Greenfields Mackay
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2011 Catergory Management Champion, NightOwl Yeronga
Since being with NightOwl, Terry Smith has built his involvement with the NightOwl brand and now owns a number of stores across Brisbane and the Gold Coast."Our expansion plans are about providing a high quality service to our customers as well as keeping local people in jobs."
"We believe in the NightOwl convenience store concept so much so, we have encouraged family and friends to join us and invest. My son-in-law Athol White joined the business in 2004 and a lot of our success is attributed to our combined efforts."
"The NightOwl system not only makes it possible for business people from a variety of different industries with varying experience and knowledge the opportunity to run profitable stores, they also provide assistance and support when establishing multiple store networks like ours."
Terry Smith, NightOwl Multi-Store Owner
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Longest Serving NightOwl Franchisees, Sansar and Veena Sharma NightOwl Taringa
Treating their staff as family and getting to know the community are some of the key reasons Sansar and Veena Sharma have been successful trading with NightOwl for 20 years."Since we began the most important aspect of running our NightOwl store was developing rapport with customers. At the time when NightOwl Taringa was opened, Taringa was a sleepy suburb."
"We tapped into our local market and started to develop the key ingredients vital to growing our business and over the years we have forged a relationship with the local community including charities, sporting teams and schools. We treat our staff as family which provides the best working environment."
"The transformation of the Brisbane suburbs has brought new challenges but fortunately the quality of the NightOwl brand enables our store to continue to grow."Sansar and Veena Sharma, NightOwl Taringa
